Safe Play at hivip

Responsible Gaming —
Play Smart, Stay in Control

hivip is committed to providing a safe, fair, and enjoyable gaming environment for every player across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling a fun and controlled activity — never a source of harm.

21+ Players Only
SSL Secured Platform
24/7 English Support
Instant Self-Exclusion Available
Our Commitment

How hivip Protects Every Player

Responsible gaming is not an afterthought at hivip — it is built into the foundation of the platform. From the moment you register to every session you play, our systems and support team are working to keep your experience safe.

Age Verification at Registration
Every new hivip account goes through a mandatory age verification process. Players must confirm they are 21 years of age or older before they can access any real-money features. Supporting documents may be requested at any stage to uphold this requirement without exception.
Deposit Limit Controls
hivip allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is reached, no further deposits are accepted until the limit period resets. Reducing a limit takes effect immediately; increasing a limit has a mandatory 48-hour cooling period to prevent impulsive decisions.
Session Time Reminders
Players can configure automatic session-time reminders that display a notification after a set period of play — for example, every 30, 60, or 90 minutes. These prompts encourage you to pause, assess your state of mind, and decide whether you want to continue or take a break.
Time-Out Periods
If you feel you need a short break from the platform, hivip's time-out feature lets you suspend your account for a defined cooling-off period — ranging from 24 hours to 30 days. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled once activated.
Self-Exclusion Programme
For players who recognise that gambling is causing harm, hivip offers a formal self-exclusion programme. A self-exclusion locks your account for a minimum period of six months and can be extended to a permanent closure on request. During self-exclusion, you will also be removed from all marketing communications.
Reality Check and Loss Limits
hivip's reality check tool displays your net gaming balance — total deposits minus total withdrawals — at any point during your session so you always know where you stand financially. Players can additionally set loss limits to cap the maximum amount they are willing to lose within a given time window.
Self-Exclusion

How to Self-Exclude on hivip

If you believe gambling is no longer a leisure activity and has become a problem in your life, self-exclusion is the right step. The process is straightforward and takes effect within minutes of your request being confirmed by our support team.

Important: Self-exclusion on hivip is a serious, binding commitment. Once activated, the exclusion cannot be reversed during the minimum exclusion period. hivip will not contact you with any promotional offers while the exclusion is active.
Immediate Action: Contact our 24/7 support team via live chat and state that you want to self-exclude. Your account will be locked within minutes and you will receive a written confirmation to your registered email address.
01
Contact hivip Support
Open the live chat window on any hivip page and type "self-exclusion request" to be immediately connected to a trained support agent. Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered account username.
02
Choose Your Exclusion Period
Tell the support agent how long you wish to self-exclude. Options include 6 months, 12 months, 2 years, 5 years, or permanently. For permanent exclusion, no reversal will ever be processed regardless of future requests. For fixed-period exclusions, a minimum 7-day cooling period applies after the exclusion period ends before reinstatement is considered.
03
Identity Verification
The support agent will verify your identity by confirming your registered mobile number, date of birth, and the last four digits of your primary payment method (bKash, Nagad, or Rocket) to ensure the request is genuine and originated by the account holder.
04
Account Locked Immediately
Once confirmed, your hivip account is locked instantly. Any pending withdrawal requests at the time of self-exclusion will still be processed and paid out to your registered payment method. You will receive a confirmation email within 15 minutes documenting the exclusion period and the earliest possible reinstatement date.
05
Seek Further Support
hivip strongly encourages players who self-exclude to seek professional counselling support. Our team can provide information about available resources upon request. Taking care of your wellbeing outside the platform is just as important as the exclusion itself.
Player Tools

Your Full Toolkit for Safe Play

Every responsible gaming tool at hivip is accessible directly from your account dashboard. No phone calls required — most features activate instantly.

01
Daily Deposit Limit
Cap the maximum amount you can deposit within a rolling 24-hour window. Accepts values in BDT starting from ৳500.
Instant Activation
02
Weekly Deposit Limit
Set a maximum weekly deposit cap that resets every Monday at midnight (BST, UTC+6). Ideal for budgeting across the week.
Instant Activation
03
Monthly Deposit Limit
Define a monthly ceiling on deposits that resets on the first day of each calendar month. Reductions apply immediately; increases take 48 hours.
Instant Activation
04
Session Time-Out
Suspend your account for 24 hours, 48 hours, 7 days, or 30 days. Cannot be cancelled mid-period. Useful when you need a short break.
Instant Activation
05
Loss Limit
Set the maximum net loss permitted per day, week, or month. When reached, betting and gaming are paused until the period resets.
Instant Activation
06
Wager Limit
Cap the total amount you can wager — across all games and sports — within a defined time period, regardless of wins or losses.
Instant Activation
07
Self-Exclusion
A formal multi-month or permanent account lock. Contact our live support team to activate. Binding, no early reversal, and removes you from all marketing lists.
Contact Support
08
Account Closure
If you wish to permanently close your hivip account for any reason, contact [email protected]. Any remaining balance will be withdrawn to your registered payment method first.
Contact Support
Know the Signs

Warning Signs of Problem Gambling

Gambling becomes a problem when it starts to interfere with your finances, relationships, mental health, or daily responsibilities. Recognising the early warning signs is the first and most important step toward getting help. If any of the following apply to you, we strongly encourage you to use hivip's self-exclusion tools or contact our support team.

Spending more money on gambling than you originally planned or can afford
Chasing losses by placing larger or more frequent bets to "win back" money
Feeling anxious, irritable, or restless when you are unable to gamble
Neglecting work, family, or social obligations because of gambling activity
Borrowing money from friends, family, or financial services to fund gambling
Lying to people close to you about how much time or money you spend gambling
Using gambling as a way to escape stress, anxiety, depression, or personal problems
Feeling unable to stop even when you want to, or after promising yourself you would
Self-Assessment

Ask Yourself These Questions

Honest self-reflection is a powerful tool. If you answer "yes" to three or more of these questions, we encourage you to take a break and contact hivip's support team or a professional counselling service for guidance.

Q1
Have you ever gambled with money that was set aside for essential expenses such as rent, food, or bills?
Q2
Do you find yourself thinking about gambling frequently, even when you are doing other things?
Q3
Have you tried to cut down on gambling but found it difficult or impossible to follow through?
Q4
Has gambling caused arguments, tension, or stress in your personal relationships at home or at work?
Q5
Do you feel a sense of guilt or shame after a gambling session, even when you have won?
Q6
Have you ever taken out a loan, sold possessions, or used savings to fund gambling?
Take Action: If three or more of these questions resonate with you, please reach out to hivip's support team immediately. We can activate a time-out or self-exclusion on your account right away — no questions asked, no judgment.
21+
Adults Only
hivip is strictly for adults aged 21 years and above. Gambling by minors is illegal, harmful, and a violation of hivip's Terms and Conditions. All accounts are subject to age verification.
Age Policy

hivip's Strict 21+ Age Requirement

hivip enforces a strict minimum age requirement of 21 years for all players. This requirement applies to every player in Bangladesh — regardless of city, district, or payment method used. Registering an account on hivip constitutes a legally binding declaration that you are 21 years of age or older at the time of registration.

hivip uses automated age-screening at the point of registration and reserves the right to request supporting identity documents — such as a National Identity Card (NID), birth certificate, or passport — at any stage of the player relationship. Where a player is found to be under 21, their account will be closed immediately and any deposited funds will be returned.

If you are a parent or guardian and you believe a minor is accessing gambling content through hivip, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

Parental Controls: hivip strongly recommends that parents and guardians install filtering software on shared devices to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Kaspersky Safe Kids, and device-level parental controls available on Android and iOS can help restrict access to gambling content for underage family members.
Get Help

Support Is Always Available

You are never alone. Whether you need to activate a self-exclusion, set a deposit limit, or simply talk to someone about your gambling habits, hivip's support team and the resources below are here to help — 24 hours a day, 7 days a week.

Live Chat Support
Connect with a hivip responsible gaming agent in under 3 minutes. Available 24/7 in English for all players across Bangladesh.
Response: Under 3 minutes
Email Support
Send a detailed message to our responsible gaming team for non-urgent queries, formal self-exclusion requests, or account closure.
[email protected]
24/7 Availability
Our responsible gaming support team operates around the clock, including on public holidays, Eid, and all other occasions throughout the year.
Bangladesh Standard Time (BST)
Written Requests
Formal self-exclusion and account closure requests submitted via email are processed within 15 minutes and confirmed with a written acknowledgement.
Response: Within 15 minutes
hivip Responsible Gaming Pledge: hivip's team is trained to identify players who may be experiencing gambling-related harm. If our system or agents detect patterns of concern — such as rapid deposit sequences, significant losses, or repeated failed self-exclusion reversals — we will proactively reach out to the player with information about our responsible gaming tools and encourage a review of their playing habits.
Our Principles

The hivip Responsible Gaming Framework

Everything hivip does in the responsible gaming space is guided by a clear set of principles. These principles define what we stand for as a platform and what every player in Bangladesh can expect from us.

Full Transparency on Odds and Outcomes
hivip believes that informed players make better decisions. All games on the platform display their theoretical Return to Player (RTP) percentages and house edge figures. Sports betting odds are calculated and displayed fairly with no hidden manipulation. We want every player to understand that gambling outcomes are based on chance.
No Targeting of Vulnerable Players
hivip does not send promotional offers, bonus notifications, or re-engagement messages to players who have set deposit limits, activated a time-out, or entered self-exclusion. Our marketing practices are designed to engage recreational players only — never to exploit those who are experiencing difficulty.
Ongoing Player Behaviour Monitoring
Our platform continuously analyses player activity for responsible gaming indicators — including rapid session escalation, unusual loss patterns, and repeated deposit attempts after withdrawal. When these signals are detected, our team reaches out proactively to check in with the player and offer appropriate support tools.
Staff Training and Accountability
Every member of hivip's customer support team receives dedicated training in responsible gaming identification and intervention. Our agents are equipped to recognise distress signals in player communications and respond with empathy, accuracy, and appropriate tool activation — not sales instincts.
Zero Tolerance for Underage Gambling
hivip applies the strictest possible stance on underage gambling. Age verification is mandatory, not optional. Any account found to be held by a player under 21 will be immediately closed, all relevant data will be retained for compliance purposes, and deposited funds will be returned. This rule admits no exceptions.
Gambling as Entertainment, Not Income
hivip consistently communicates to its players that gambling should be treated as a form of entertainment — not as a strategy for generating income, solving financial difficulties, or recovering from debt. Our platform messaging, bonus terms, and support communications all reinforce this principle as a core part of the hivip brand identity.
Explore hivip Safely

Ready to Play Responsibly?

hivip is built for players who enjoy cricket betting, live casino, and slots as a form of entertainment. With the responsible gaming tools in place and our 24/7 support team on standby, you can enjoy everything hivip has to offer with full confidence and control.

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