Data Protection & Privacy

hivip Privacy Policy — How We Handle Your Personal Data

At hivip, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from players in Bangladesh, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own data. Please read this document carefully before using the hivip platform.

Effective Date: 1 January 2026

Applies To: All hivip Users

SSL Encrypted Platform

Language: English

Privacy at a Glance

Six Core Commitments hivip Makes to Every Player

These cards summarise the key principles that govern how hivip handles your personal data. The full legal detail for each commitment is set out in the numbered sections below.

SSL Encryption on Every Session

Every data transmission between your device and the hivip platform is protected by SSL encryption. This applies to login sessions, deposit instructions, personal account updates, and any other interaction that involves the transfer of your personal or financial information.

We Do Not Sell Your Data

hivip does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any data shared with third parties — such as payment processors or game providers — is strictly limited to what is operationally necessary and is governed by binding data-sharing agreements.

You Control Your Data

As a hivip account holder, you have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframes set out in this Privacy Policy.

Data Retained Only as Long as Necessary

hivip retains personal data only for as long as required to fulfil the purpose for which it was collected, to comply with legal obligations, or to resolve disputes. Once the retention period expires, data is securely deleted or anonymised.

Marketing Opt-Out Available

If you have opted in to receive promotional communications from hivip, you may withdraw that consent at any time by contacting our support team or following the unsubscribe instructions included in any marketing message. Withdrawal of marketing consent does not affect your ability to use the platform.

Transparent Purpose for Every Data Point

hivip collects only the personal data it genuinely needs to operate the platform, verify player identity, process transactions, and comply with applicable regulations. We do not collect data speculatively or beyond what is necessary for these defined purposes.

Contents

1. Introduction
2. Data We Collect
3. How We Use Your Data
4. Legal Basis for Processing
5. Cookies and Tracking
6. Data Sharing and Disclosure
7. Data Security
8. Data Retention
9. Your Rights
10. Children and Minors
11. Third-Party Links
12. Changes to This Policy
13. Contact Us

Last updated: 1 Jan 2026

Section 01

Introduction

hivip ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users who access or interact with the hivip platform at hivip.io. This Privacy Policy sets out in clear, formal terms how hivip collects, processes, stores, shares, and protects personal data provided by players, visitors, and prospective users, with particular reference to individuals based in Bangladesh.

This Privacy Policy forms part of the contractual relationship between you and hivip and should be read in conjunction with our Terms and Conditions, which are available at hivip.io/terms-conditions. By registering an account on the hivip platform, making a deposit, or otherwise using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data in accordance with the terms set out herein.

                Note: This Privacy Policy applies to all players accessing hivip from Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other districts. If you do not agree to the terms of this Privacy Policy, please discontinue use of the hivip platform immediately.
              

We may update this Privacy Policy periodically to reflect changes in applicable regulations, platform features, or our internal data handling practices. The date of the most recent revision is displayed at the top of this document. Continued use of the hivip platform following any update constitutes your acceptance of the revised Privacy Policy.

Section 02

Data We Collect

hivip collects personal data from users through several channels, including account registration forms, identity verification processes, transaction records, platform activity logs, and communications with our support team. The categories of data we collect are described below.

Data Category	Examples	Collection Method
Identity Data	Full name, date of birth, national ID number, passport number	Registration form, KYC verification
Contact Data	Mobile number, email address, residential district	Registration form, account settings
Financial Data	bKash/Nagad/Rocket account numbers, transaction amounts, deposit and withdrawal history	Payment processing, transaction logs
Gaming Activity Data	Bets placed, games played, session duration, win/loss records	Platform activity tracking
Technical Data	IP address, device type, browser type, operating system, login timestamps	Automatic system logging
Communication Data	Live chat transcripts, email correspondence, support ticket content	Support interactions
Verification Documents	Scanned copies of NID, passport, utility bill (for KYC/AML compliance)	Identity verification requests

hivip does not knowingly collect special-category personal data (such as health information, racial or ethnic origin, religious beliefs, or biometric data) unless it is strictly required by applicable regulatory obligations and you have provided explicit consent for such processing.

Section 03

How We Use Your Data

hivip uses the personal data collected from you for the following specific purposes. We do not process your data for any purpose that is incompatible with the purposes described below without first obtaining your separate consent.

Account creation and management: To register your hivip account, authenticate your identity at login, and maintain accurate account records throughout your relationship with the platform.
Transaction processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions.
Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to verify that the identity you have provided is accurate, as required under our responsible gaming and anti-fraud obligations.
Anti-money laundering (AML) compliance: To monitor transactions and account activity for indicators of money laundering, terrorist financing, or other financial crimes, in accordance with applicable international AML standards.
Responsible gaming monitoring: To identify patterns of gaming behaviour that may indicate problem gambling and to apply account protections or restrictions in the interest of player welfare.
Customer support: To respond to your queries, process complaints, and resolve disputes in an efficient and documented manner.
Platform improvement: To analyse aggregate usage data and improve the performance, security, and user experience of the hivip platform.
Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have provided explicit consent to receive such communications. You may opt out at any time.
Fraud prevention and security: To detect and prevent unauthorised account access, bonus abuse, and other fraudulent or abusive behaviours on the platform.
Legal and regulatory compliance: To fulfil any legal obligation placed on hivip under applicable international gaming regulations, data protection requirements, or court orders.

Section 04

Legal Basis for Processing

hivip processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

Contractual necessity: Processing that is required to fulfil the contractual obligations set out in the hivip Terms and Conditions — for example, processing your deposit so you can place a bet.
Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and responses to lawful regulatory enquiries.
Legitimate interests: Processing that is necessary for hivip's legitimate business interests — such as fraud detection, platform security, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.
Consent: Processing based on your freely given, specific, and informed consent — for example, sending you marketing communications about hivip promotions. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Important: Withdrawing consent for marketing communications does not affect your ability to maintain an active hivip account or to continue placing bets and playing games on the platform. Only processing based on consent is affected by a consent withdrawal.

Section 05

Cookies and Tracking Technologies

The hivip platform uses cookies and similar tracking technologies to ensure the correct functioning of the site, to remember your preferences, to maintain session security, and to collect anonymous analytics data that helps us improve the platform experience for all players.

The types of cookies used by hivip include the following:

Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as secure login sessions, page navigation, and access to account-protected areas. The platform cannot operate without these cookies, and they cannot be disabled.
Functional cookies: These cookies remember your preferences — such as language settings and preferred view configurations — to provide a more personalised platform experience.
Analytics cookies: These cookies collect anonymised information about how visitors use the hivip platform, including which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used in aggregate form only and cannot be used to identify individual users.
Security cookies: These cookies help hivip detect and prevent fraudulent activity, unauthorised access, and suspicious login behaviour by associating session data with verified device fingerprints.

You may adjust your browser settings to refuse or delete cookies at any time. Please be aware that disabling strictly necessary cookies will impair the functionality of the hivip platform and may prevent you from accessing your account or completing transactions. hivip is not responsible for any loss of platform functionality resulting from user-initiated cookie restrictions.

Section 06

Data Sharing and Disclosure

hivip does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. However, hivip may share your personal data with the following categories of third parties where it is necessary to operate the platform, comply with legal requirements, or protect the platform and its users:

Payment service providers: bKash, Nagad, Rocket, Upay, and other payment partners receive limited transaction data necessary to process deposits and withdrawals. These partners are bound by their own data protection obligations and are not permitted to use your data for any other purpose.
Game content providers: Third-party game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and Ezugi may receive session-level technical data necessary to deliver and authenticate game content to your device.
Identity verification services: Where hivip uses third-party KYC or age verification providers, your identity documents and personal data may be shared with such providers solely for the purpose of verifying your identity.
Regulatory authorities and law enforcement: hivip will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of law where required by a valid legal obligation, court order, or government request. hivip will notify affected users of such disclosures to the extent permitted by law.
Anti-fraud and AML monitoring services: Anonymised or pseudonymised transaction data may be shared with specialist fraud prevention and anti-money laundering monitoring services to protect the platform against financial crime.
Professional advisers: hivip's legal, accounting, and compliance advisers may access personal data on a strictly need-to-know basis in the course of providing professional services, subject to binding confidentiality obligations.

                Cross-Border Transfers: Where personal data is transferred to a third party located outside Bangladesh, hivip will ensure that appropriate safeguards are in place to protect the security and confidentiality of your data during and after the transfer, including the use of standard contractual clauses or equivalent protective mechanisms.
              

Section 07

Data Security

hivip employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to, the following:

SSL (Secure Sockets Layer) encryption on all data transmitted between your device and the hivip servers.
Encrypted storage of sensitive personal and financial data at rest within our infrastructure.
Role-based access controls that limit access to personal data to only those members of our team who genuinely require it to perform their duties.
Regular internal security audits and penetration testing to identify and remediate vulnerabilities in the hivip platform infrastructure.
Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
Automated anomaly detection systems that flag unusual account activity — such as logins from unfamiliar devices or locations — for additional security review.

While hivip takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your own data secure by maintaining the confidentiality of your hivip account credentials and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

Security Incident Notification: In the event of a personal data breach that poses a risk to your rights and freedoms, hivip will notify affected users as promptly as practicable and in accordance with applicable data protection requirements, providing details of the nature of the breach and the steps being taken to address it.

Section 08

Data Retention

hivip retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The following retention guidelines apply:

Account data: Retained for the duration of your active account relationship with hivip, and for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements.
Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial compliance standards.
Identity verification documents: Retained for the period required by applicable KYC and AML regulations, typically five years from the date of verification or account closure, whichever is later.
Communication records: Support chat transcripts and email correspondence are retained for up to three years from the date of the interaction, or longer if the matter relates to an ongoing dispute or legal proceeding.
Gaming activity logs: Retained for up to two years from the date of each session or bet for operational and responsible gaming monitoring purposes.
Marketing consent records: Retained for as long as you hold an active hivip account and for one year following account closure, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted from our systems or, where deletion is not technically feasible, anonymised such that it can no longer be associated with any identifiable individual.

Section 09

Your Rights Over Your Personal Data

As a hivip user, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within 30 days of receipt of a verified request.

Right of Access

You have the right to request a copy of the personal data hivip holds about you, together with information about how it is being used and on what legal basis.

Right to Rectification

You have the right to request correction of any personal data that is inaccurate, incomplete, or out of date. You may also update certain information directly through your hivip account settings.

Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to hivip's legal retention obligations. Note that regulatory record-keeping requirements may prevent immediate full deletion.

Right to Restriction of Processing

You have the right to request that hivip restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being considered.

Right to Data Portability

Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another service provider where technically feasible.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on hivip's legitimate interests. hivip will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights, or where the processing is necessary for legal claims.

Right to Withdraw Consent

Where processing is based on your consent — such as receiving marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal date.

Section 10

Children and Minors

The hivip platform is strictly intended for use by adults aged 21 years and above. hivip does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If hivip becomes aware that personal data has been collected from a person under the minimum age, that data will be promptly deleted and the associated account will be closed in accordance with our Terms and Conditions.

If you are a parent or guardian and you believe that your child has provided personal data to hivip, please contact us immediately at [email protected] so that we can take appropriate action. hivip applies age verification checks during account registration and reserves the right to request supporting documentation from any user to confirm that they meet the minimum age requirement.

                21+ Only: If you are under the age of 21, you are not permitted to register an account or use any real-money feature on the hivip platform. By providing your date of birth during registration, you are confirming under the terms of the hivip User Agreement that you meet this requirement.
              

Section 11

Third-Party Links and Integrations

The hivip platform may reference or display content from third-party game providers — including Pragmatic Play, Evolution Gaming, JILI, NetEnt, Microgaming, Spribe, and Ezugi — whose software is embedded within the hivip interface. While hivip selects its technology partners carefully and requires them to maintain appropriate data security standards, hivip is not responsible for the independent privacy practices of these third-party providers.

This Privacy Policy applies solely to personal data collected and processed by hivip directly. It does not govern the data practices of any third-party providers whose technology is integrated within the platform. We encourage you to review the privacy policies of any third-party service that you interact with, including your mobile financial service providers such as bKash and Nagad, whose own privacy terms govern the handling of data on their platforms.

Section 12

Changes to This Privacy Policy

hivip reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable data protection regulations, platform features, or business practices. When material changes are made, we will notify registered users via email or via a prominent notice displayed on the hivip platform prior to the revised policy taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this document. We encourage you to review this page periodically to stay informed about how hivip protects your personal data. Your continued use of the hivip platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

Section 13

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data hivip holds about you, please contact our support team using the following details. All privacy-related enquiries will be handled confidentially and with appropriate priority.

Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via the hivip platform — average response time under 3 minutes
Written requests: Formal subject access requests and erasure requests must be submitted in writing via email, including sufficient information to verify your identity before we process the request
Response timeframe: hivip will respond to all verified privacy requests within 30 calendar days of receipt

Where a privacy request relates to the deletion of an account or personal data, please note that regulatory retention obligations may prevent the immediate deletion of certain categories of data, including financial transaction records and identity verification documents. In such cases, hivip will advise you of the specific retention period applicable and confirm when deletion will take effect.

Responsible Gaming and Data: If you are exercising a right related to responsible gaming — such as self-exclusion or account restriction — and you also wish to request deletion of your personal data, please raise both requests together in a single communication to [email protected] so that our team can coordinate the appropriate account and data actions simultaneously.

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