hivip Frequently Asked Questions

hivip requires a valid National Identity Card (NID) or passport for KYC verification. In some cases, a recent utility bill or bank statement may be requested as proof of address. Uploading clear, unobstructed photos of your documents through the account dashboard usually completes the verification process within 24 hours.

No. hivip strictly allows only one account per person. Duplicate accounts are detected automatically during KYC and payment processing. If multiple accounts belonging to the same individual are identified, hivip reserves the right to close the duplicate accounts and void any associated bonus balances. Always use your single registered account for all activity.

To reset your hivip password, go to the login page and click the "Forgot Password" link. Enter your registered mobile number and you will receive an SMS with a reset code. Enter that code on the next screen, then set a new password. If you no longer have access to your registered mobile number, contact hivip support via live chat for assisted account recovery.

To permanently close your hivip account, contact the support team via live chat or email [email protected] with the subject line "Account Closure Request". Any remaining balance will be withdrawn to your registered payment method before closure. Note that if you are closing your account due to a gambling problem, hivip's self-exclusion programme is also available as an alternative.

The minimum deposit on hivip is ৳200 for bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum is ৳500. There is no maximum deposit limit, although very large deposits may trigger an additional identity verification step as part of hivip's responsible gaming and anti-fraud controls.

The minimum withdrawal on hivip is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000. Your withdrawal method must match the payment method used for your most recent deposit, in line with hivip's anti-money-laundering policy.

Nagad withdrawals from hivip are typically processed within 15 to 45 minutes during normal business hours. During peak periods or weekends, processing may take up to 4 hours. Once hivip approves the withdrawal, the transfer to your Nagad wallet is near-instant. Withdrawals submitted during public holidays may take up to 12 hours due to banking system schedules in Bangladesh.

hivip does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. These third-party fees are outside hivip's control and will be deducted by your payment provider before or after the transfer reaches your account.

Yes, both Rocket (Dutch-Bangla Bank Mobile Banking) and Upay are accepted deposit methods on hivip. Follow the same process as bKash: navigate to the deposit section in your account dashboard, select your preferred method, and transfer the amount to the hivip payment number shown on screen. Always include your hivip user ID in the payment reference to avoid delays.

Cricket betting on hivip covers match winner markets, top batsman, top bowler, total runs, over/under lines, and live ball-by-ball in-play wagering. To place a bet, log in, navigate to the Cricket section, select your event, choose your market, enter your stake in BDT, and confirm. Odds are updated in real time and displayed in decimal format by default.

hivip's slots library features titles from Pragmatic Play, JILI, and other leading providers, offering hundreds of games including classic 3-reel slots, video slots with multiple paylines, and jackpot slots. Popular titles include Gates of Olympus, Sweet Bonanza, and JILI's Money Coming series. All games are accessible on mobile and desktop without downloading any app.

Yes. hivip's full casino and sports betting platform is fully optimised for mobile browsers on Android and iOS devices. No app download is required — simply open your mobile browser, navigate to hivip.io, and log in to access all games including live casino tables, slots, and sports betting. The mobile interface automatically adapts to your screen size.

All games on hivip are sourced from certified third-party providers including Pragmatic Play, Evolution Gaming, and JILI, whose Random Number Generators (RNGs) are independently audited for fairness. hivip does not alter game outcomes. Each game's theoretical Return to Player (RTP) percentage is disclosed within the game information panel so players can make informed decisions.

hivip bonus wagering requirements specify how many times a bonus amount must be wagered before it can be withdrawn as real money. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total bets using the bonus funds before withdrawal is permitted. Wagering contribution rates vary by game type — slots typically contribute 100%, while live casino games may contribute less.

Yes, hivip bonuses have an expiry period stated in the bonus terms at the time of issue. Typically, welcome bonuses must be wagered within 7 to 30 days of being credited. If the wagering requirement is not completed within the stated period, the bonus and any winnings generated from it will be forfeited automatically. Check the specific terms of each promotion in your account dashboard.

hivip periodically offers free spins promotions on selected slot titles, typically tied to new game launches or seasonal campaigns such as Eid specials or Pohela Boishakh promotions. A player loyalty programme rewards regular activity with points redeemable for bonus credits. Details of current promotions and loyalty tiers are visible in the promotions section of the hivip platform.

hivip collects only the personal data necessary to operate your account, process payments, and comply with responsible gaming obligations. Your data is never sold to third parties. Detailed information on data collection, storage, and your rights as a user is available in hivip's Privacy Policy at hivip.io/privacy-policy. You may request data deletion by contacting [email protected].

The minimum age to register and play on hivip is 21 years old. This applies to all players in Bangladesh without exception. Age verification is mandatory during registration, and hivip may request supporting identity documents such as a National Identity Card or passport at any stage. Accounts found to be held by players under 21 will be immediately closed.

Deposit limits can be set directly from your account settings dashboard — choose daily, weekly, or monthly limits in BDT and they activate immediately. Reducing a limit takes effect instantly; increasing one has a 48-hour delay. Self-exclusion requires contacting hivip support via live chat or emailing [email protected]. A self-exclusion locks your account for a minimum of six months and cannot be reversed during that period.

hivip's customer support team is available 24 hours a day, 7 days a week. The fastest way to get help is via the live chat feature on the hivip platform, with an average response time of under 3 minutes. You can also email [email protected] for non-urgent queries — email responses are typically delivered within 4 to 12 hours. Support is provided in English.